Faxing

Step-by-step guide to Fax Setup; Communication Error Codes;Unable to Send Faxes to a Specific Machine; etc.

Copying and Scanning

Scanning Software Overview; Error dialogs when scanning; Unable to scan; The scan takes too long; Scanning Tips and Tricks; etc.

Error messages

These include error messages on the PC and Device.

Macintosh OS

Paper Handling and Feeding Issues

Guide to Loading Media; Troubleshooting Paper Feed Issues in the Input or Manual-feed Paper Tray; Troubleshooting Skewed Print; Help with Clearing Paper Jam; and Information on Printing when using Special Media.

HP Toolbox Issues

Check Toolbox and System requirements; Perform General Troubleshooting Steps to Recover Toolbox Functionality; Error Messages; Toolbox fails to start; The pop-up alerts are not appearing; Help with Importing Phone Contacts; How to configure the HP Toolbox; How to modify or reconfigure the HP Toolbox; and How to access the printer using the Embedded Web Server (EWS).

Software and Firmware Issues

Obtaining and Running Software and Firmware Updates; Troubleshooting Error Messages including: "Printer could not be Installed"; "Severe Error"; PCL XL Error; Subsystem KERNEL; and Error "Illegal Operator Sequence", software install and uninstall instructions, Communication troubleshooting

Hardware Issues

Verify Printer Setup and Functionality; Clean the Printer; etc.

Image Quality Issues

HP Web Support Links to Troubleshooting Printing, Copying and Scanning Image Quality problems; and Learning about basic cleaning and maintenance tasks.

Network Issues

Network set-up information; How to access the printer using the Embedded Web Server (EWS); and Network Help Files List

Windows 7 Specific Information